Politique d’expédition
Shipping Policy | Nacrebloom
Last Updated: June 2026
Our story starts in mother nature, and we strive to deliver your hand-selected freshwater pearl jewelry safely and swiftly. Below you can find full details about order processing, shipping rates, delivery times, insurance and international customs rules.
1. Order Processing Time
All pearl jewelry orders are carefully inspected, packed with gift boxes and authenticity certificates before dispatch.
- Processing window: 1–3 business days (Monday to Friday, excluding US federal holidays)
- Orders placed on weekends, public holidays or after 14:00 EST will be processed on the next working day
- Custom clasp upgrade orders require an extra 1 business day for assembly
- We will send a preparation notification email once your package is ready to ship
2. Standard Shipping Rates (All Countries, Uniform Pricing Worldwide)
Standard shipping rates apply equally to the United States, Canada, UK, Australia, EU and all other global regions, with full transit insurance included for every order.
| Shipping Method | Order Condition | Cost | Estimated Transit Time |
|---|---|---|---|
| Standard Shipping | Orders under $75 | $8.99 flat rate | 5–9 business days after dispatch (US)
|
| Free Standard Shipping | Orders over $75 | $0.00 | 5–9 business days after dispatch (US)
|
3. Express Expedited Shipping (Optional Global Service)
4. International Customs Notice
Import duties, VAT, customs clearance fees and local taxes are the buyer’s sole responsibility. We do not cover any cross-border tariff charges for shipments sent outside the US.
All global orders are insured against full package loss; partial damage claims are only applicable to US domestic shipments.
5. Shipment Tracking Notification
Once your parcel departs our warehouse:
- A shipping confirmation email with unique tracking number will be sent to your registered email address within 24 hours
- You can track real-time delivery progress via the tracking link included in the email
- If you cannot receive the tracking email, please check your spam mailbox or contact our support team.
6. Package Safety & Insurance
Every Nacrebloom pearl jewelry package carries full shipping insurance at no extra cost for customers:
- If your parcel is confirmed lost by the logistics carrier, we offer a full refund or free re-delivery of your pearl jewelry
- For items damaged upon arrival: you must provide unboxing video + clear damage photos within 48 hours after receiving the package, we will arrange replacement or compensation after verification
- Natural pearl scratch, slight luster difference caused by improper wearing after delivery is not covered by shipping insurance
7. Shipping Exceptions & Delay Statement
- We are not responsible for delivery delays caused by uncontrollable factors: local postal backlog, customs inspection, extreme weather, public strikes or holiday logistics peak season
- PO box addresses, remote rural areas may extend transit time by 2–5 days
- We do not ship to military restricted zones and high-risk logistics blacklist countries
8. Customer Support for Shipping Issues
If you encounter tracking abnormalities, lost packages, or wish to inquire about international expedited shipping fees, please reach us via our official mailbox:
Nacrebloom@outlook.com
We reply to all shipping inquiries within 24 business hours.